What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    I'm not getting the primary notification anymore.

    Asked by shgree99 on July 30, 2016 at 02:06 AM

    Once again, am not receiving the primary notification to shgreen@optonline.net. I'm the main administrator. This is not acceptable.


    Stuart Green

    Page URL:

  • Profile Image
    JotForm Support

    Answered by liyam on July 30, 2016 at 02:52 AM

    Hello Stuart,

    Your mail server rejected the email with this bounce back reply:

         Reason(s) : smtp; 554 5.7.1 Spam detected by content scanner.  Message rejected.

    Due to this reason, your email was marked by JotForm's system to be added to the bounce list. To resolve this issue, please contact your email service provider and request to have the following IPs and domains used by JotForm to be whitelisted: https://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses

    You may also replace noreply@jotform.com with noreply@formresponse.com as your email address sender to see if your mail server is more lenient using this email address.

    If you have questions or you need further assistance, please let us know.


    Note: I also have removed your email address from the bounce list so JotForm's mail servers should try again sending emails to you for every submission that you receive.