Android and iPhone mobile users are having difficulty using the form I have on my website.

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    bdas302
    Asked on July 30, 2016 at 11:40 AM

    I have customers telling me that they are having trouble submitting an application on our website. Either the user can not see the page fit correctly or it will give them issues where the screen will automatically scroll on it's own and not let them complete all the fields. I have added a reposne widget, but still no help. I have the form embeded as as an iframe: http://www.thebestdealauto.com/#!apply-online/c1ku

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    BJoanna
    Answered on July 30, 2016 at 02:55 PM

    I have tested your embedded form on my Samsung Galaxy S4 and I was able to replicate mentioned issue. I also noticed that your website is not responsive and that you are using Wix Site.

    Please refer to the guide below to embed the form on your Wix Site.

    http://www.jotform.com/help/70-Adding-a-Form-to-Wix-Site 

    Check the mobile preview from the Wix admin. Also, you may need to activate optimized mobile view on Wix

    Hope this will help. let us know if you need further assistance.