What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    My forms are locked

    Asked by newjotforms on July 31, 2016 at 12:32 AM

    Hi,

      I was playing around with the functions of your software and added a password as a question. I had no intention of actually using the form and have since deleted it.  I was looking for inspiration for something else I was working on and it locked me out of all of my jot forms. My company uses these forms and we need them to be active again. can you please help???

    My Forms inspiration all and functions
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    JotForm Support

    Answered by BJoanna on July 31, 2016 at 06:27 AM

    I have checked and your account is autosuspended by our phishing system, because of the forms your created, sign up and Clone of sign up

    It is against our terms of use to create forms that are asking for user login credentials such as password.

    Phishing - You agree that Company may terminate your JotForm Service immediately If a form is created or JotForm is found to be used to: Obtain credit cards sensitive information, get social security numbers, show content with child pornography. Or if a form was made to steal user login credentials. All these activities are considered as Phishing and any account along with the guilty forms will be suspended immediately. 

    Because you created forms with password field our phishing system automatically suspended your account and all of your form.  

    I have checked and I saw that you have deleted mentioned forms. I have purge them from Trash folder and activated your account. Your form are now working. 

    Please to not create form that are against our terms of use of you account will be suspended again. 

    Hope this will help. Let us know if you need further assistance.