What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I need to cancell my premium and put it back to free

    Asked by rrusso53 on April 03, 2012 at 02:13 PM
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    Answered by gori-mathew on April 03, 2012 at 02:34 PM


    Since you are paying using Credit card on Plimus gateway.To cancel your subscription :

    1.  Go to your Account Settings
    2.  Click the Cancel Account link right under Account Info. You will then be redirected to Plimus login page, where your account ID (different from your Jotform username) is already prefilled.
    3.  Find your Plimus password in the email that was sent to you when you first paid for your subscription. If you can't find it, have it reset using this link - https://secure.plimus.com/jsp/forgot_password.jsp?designId=1
    4. After recovering your password,  log in to this page -  https://secure.plimus.com/jsp/account_login.jsp - then cancel your subscription.

    When you cancel your subscription you will not be charged again. Your account will stay Premium until the duration of the subscription you have paid for lapses.