What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    upload file types

    Asked by datapro1 on August 01, 2016 at 03:12 AM
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    JotForm Support

    Answered by Chriistian on August 01, 2016 at 05:53 AM

    It seems that you have created two separate thread for the same concern. I have already responded to your other thread. You can check the thread here: https://www.jotform.com/answers/894913. We will attend to your concern on the other thread accordingly. Regards.

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    Answered by datapro1 on August 01, 2016 at 06:45 AM
    Hi,
    I have resolved the file type issue,
    But my next issue is that I can select files and docs when I open the app on an iPhone, on a Samsung or an android the upload file buttons don't respond at all.
    What could the issue be?
    Regards
    Peter Scott (P.J)
    Director
    KF Support Services
    Mob- 0419741555
    www.kfsupportservices.com.au
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    JotForm Support

    Answered by beril on August 01, 2016 at 09:22 AM

    I've cloned and tested your form on IPhone 5s and Samsung duOS. I am not able to reproduce the same issue that you’re having.

     

    I am able to submit the form without any issues. Could you provide us which file extensions are you uploading?

    You can change your file extensions by the help of the following guide:

    https://www.jotform.com/help/29-Which-file-types-are-allowed-for-the-upload-field

     

    If you have any question or issues, please do not hesitate contacting us. We will be glad to assist you.