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    Incorrect Info being emailed

    Asked by parkejo56 on April 03, 2012 at 02:51 PM

    I have a form on my accout that is showing correctly online and all appears to be functioning as planned, However when the email is received it is showing all the fields from the form it was originally copied from (which are way too many fields). How can I make sure that the fields on the online form are the ones used in the email confirmation?



    forms are  

    EYSC - Coach Application  (original)
    EYSC - HL Coach Application 

    Page URL:

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    Answered by parkejo56 on April 03, 2012 at 03:26 PM

    I have figured it out!!
    When copying over a form, all the email formats from the old form need to be removed and reset when the revised form is complete.


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    JotForm Support

    Answered by jonathan on April 03, 2012 at 04:01 PM

    Hi John,

    Greate that you sorted it out yourself.
    And yes you are correct, sometimes you just got to clear and re-create the E-mail alerts in order for the revised form fields to reflect them. This is due to browser's cache keeping those old info and fields.