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    Emails are not being received

    Asked by YNSW on August 01, 2016 at 06:40 PM

    Hi guys,

     

    We have a contact form for our website with emails being sent to staff based on conditional formatting. 

     

    Noone is receiving these emails. Can someone please check if something is wrong with the form as a matter of urgency please?

    Page URL:
    http://www.sailing.org.au/contact/contact-us/

    Emails being received not being received contact form check receiving
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    JotForm Support

    Answered by ashwin_d on August 01, 2016 at 11:15 PM

    Hello YNSW,

    I did check your form's notification email alert along with the conditions you have added but did not find any issue with that. You have configured it correctly and should receive submission emails without any trouble. I also checked our email logs and found that submission emails were sent successfully. Please check the logs below:

    [2016-08-01 21:09:13] Submission #345909353621956798 Form #62136839240960 SENT to chantal.lawrence@sailing.org.au from onlineservices@sailing.org.au via SENDMAIL 

    [2016-08-01 20:55:17] Submission #345908517621562330 Form #62136839240960 SENT to chantal.lawrence@sailing.org.au from onlineservices@sailing.org.au via SENDMAIL 

    [2016-08-01 20:55:17] Submission #345908517621562330 Form #62136839240960 SENT to chantal.lawrence@sailing.org.au from onlineservices@sailing.org.au via SENDMAIL 

    Have you checked your spam folder already? I would also suggest you to please select noreply@jotform.com as "Sender Email" and see if that solves your problem. Please check the screenshot below:

     

    Thank you!