What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Was charged when I shouldn't have been

    Asked by Leslie301 on August 01, 2016 at 07:13 PM

    I downgraded my subscription prior to the renewal date, but was charged anyway.... Please refund...

    downgraded prior to
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    JotForm Support

    Answered by BDAVID on August 01, 2016 at 11:46 PM

    We apologize for the inconvenience, I have sent this to our billing department to refund you the last charge.

    Please allow 3 to 5 business days for this to be completed. Open a new thread if you need anything else, we will be glad to assist you.