Was charged when I shouldn't have been

  • Profile Image
    Leslie301
    Asked on August 01, 2016 at 07:13 PM

    I downgraded my subscription prior to the renewal date, but was charged anyway.... Please refund...

  • Profile Image
    BDAVID
    Answered on August 01, 2016 at 11:46 PM

    We apologize for the inconvenience, I have sent this to our billing department to refund you the last charge.

    Please allow 3 to 5 business days for this to be completed. Open a new thread if you need anything else, we will be glad to assist you.