What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I keep getting form is disabled

    Asked by JenWarnow on August 01, 2016 at 08:21 PM

    I have just made my second form and i cant get it to work. it keeps saying diabled.  I am on the free plan. I thought i had access to build unlimited forms.  I have checked the preferences and it all says enabled.  Can you please help.

    form is disabled
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    JotForm Support

    Answered by Welvin on August 02, 2016 at 02:17 AM

    Actually, you have been auto suspended because two of your forms has been created to collect a credit card information using our plain text fields. Please note that we do not allow this method. We consider that as phishing which is against our Terms of Use (http://www.jotform.com/terms/). 

    I have reactivated your account, but I have deleted the credit card fields in the mentioned form. Please refrain from creating the same again. 

    If you'd like to charge your clients at a later date, you can use our payment integration and enable authorization only. For example, Paypal.

    This guide should help you configure the authorization only: https://www.jotform.com/help/292-How-to-Enable-Payment-Authorization