What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    HUGE DELETION MISTAKE- PLEASE HELP!!!!!

    Asked by zenhome1123 on April 03, 2012 at 05:50 PM

    To Whom It May Concern,

     

    I accidentally deleted the full name field and then saved the form.  So now our hundreds of forms with the client's name field is now missing.  Is there anyway someone can help me restore this field with the client's information in the field.  This was a horrible mistake and I am hoping someone can help me fix this.

     

    PLEASE TELL ME YOU CAN HELP!!!!  It is for the form called "Service Agreement NY - 2012".

     

    Btw, I just made this mistake about 15 minutes agao.

     

    I look forward to your reply!

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    JotForm Support

    Answered by Mike_T on April 03, 2012 at 06:07 PM

    Could you please try to add the same full name field to your form and save it? Then, please re-check your submissions to see if that helps.

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    Answered by zenhome1123 on April 03, 2012 at 06:23 PM

    I did but it did not help.  The field is there but it is just now empty.

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    JotForm Support

    Answered by Mike_T on April 03, 2012 at 06:46 PM

    I am very sorry to inform you, but I am afraid that we do not provide restorations.

    As far as I can see, you have a signature field. You may use that field for manual restoration (edit each submission, one by one). Please also check your notification emails to see if name data is there.

    Please feel free to contact us if you need any further assistance.