What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    My API Limit Has Been Reached?

    Asked by printpro on August 01, 2016 at 10:45 PM

    I just received an email stating that we have reached the API limit for the bronze level. We are a small printing business and there is absolutely no way we hit 10,000 API requests in one day. Please help.

  • Profile Image
    JotForm Support

    Answered by beril on August 02, 2016 at 03:11 AM

    We are sorry for the inconvenience this may caused you. When I've checked your API limit, I also noticed that you didn't reach your API limit and your account is active so please ignore that email. I have also reset your API limit counter for today. It does auto reset daily on your account as well. If you have any question or issues, please do not hesitate contacting us. We will be glad to assist you.

  • Profile Image

    Answered by printpro on August 02, 2016 at 11:34 PM

    It's happening again right now. I realise with time zone differences you might not answer this for a few hours but right now it's the middle of the work day for us, so we can't run a business with this happening every day at this time.

    We've built our website around Jotform, Zapier and Trello so we can't afford to have any of it breaking down the way it is. Why is this happening and how do we stop it?

  • Profile Image
    JotForm Support

    Answered by beril on August 03, 2016 at 02:57 AM

    Apologies for the inconvenience. You're right, It might be related to time zone differences. As a bronze user, you have 10.000 API limit per day. I've reset your API limit again. In the future, if you have the similar problem, please do let us now. We can forward it to our developers so they can check it.

  • Profile Image

    Answered by printpro on August 03, 2016 at 10:05 PM

    It's still happening. I'm getting automated email alerts about Jotform errors from Zapier, albeit not as many as the first time this happened. I'm also not receiving emails from Jotform saying I'm over the daily limit like I was before which is strange.

    PLEASE have your developers look into this as we can't run a business this way.

  • Profile Image
    JotForm Support

    Answered by EltonCris on August 04, 2016 at 03:38 AM

    Your daily API request counter is now changed back to 0.

    Upon checking, it was your Zapier API that is used 9995 times. I'm not sure how that happened but the request from Zapier is almost reaching your daily limit.

    Perhaps recreating a new API key would resolve the problem.

    Here's how:

    1. Delete the Zapier API Key in your my accounts page https://www.jotform.com/myaccount/api

    2. Login to your Zapier account and re-integrate JotForm to your preferred apps.

    Hope this helps!

  • Profile Image

    Answered by printpro on August 07, 2016 at 07:20 PM

    I followed your steps and have had the same result over the weekend. I've come into work Monday morning to a mass of automated emails alerting me to the zap errors. I'm also contacting Zapier on this matter, but the underlying issue I have which I can't understand is why or how the forms are hitting that 10,000 mark every day.

    The current setup on our website is to have a form in an I-frame for every product on that product's page. We have around 35-40 forms on the site. If a user loads the home page of the website which itself does not have any forms, does that count towards 35-40 of the 10,000 for the day, or is it only per page visit?

    Here's our website.

  • Profile Image
    JotForm Support

    Answered by Chriistian on August 07, 2016 at 09:01 PM

    I checked our mail logs and it appears that there hasn't been any new emails that were sent to you in regards to your account reaching the API limit. This suggests that you are no longer reaching the API limit on your account. Can you please confirm that you haven't received any emails since August 7?

    I also checked your account's API counter and it hasn't been used today.

    Do you still encounter any issues? I see that you've experienced zap errors. This may be due to the removal of the previous Zapier API key. However, you should no longer get the error after reintegrating it with Jotform. Please keep us updated when Zapier contacts you on this issue.

    As for the website, the API key should only be counted whenever the app is being used. Since you are using Zapier, the API will be counted whenever Zapier connects with Jotform. Please note that the API counter is different from the page views/visit.