What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Download PDF Form: None of my product options appear in the PDF

    Asked by scottman91 on August 01, 2016 at 11:13 PM

    Please Help!


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    JotForm Support

    Answered by liyam on August 02, 2016 at 03:57 AM

    Thank you for reporting this matter to us. I downloaded a PDF copy of the form and I see the issue. 

    Web Form:


    PDF form:


    But, what I noticed is that your payment field used is Paypal and not Stripe. Anyway, I have escalated this matter to the development team. We'll inform you as soon as we have updates on this matter.

    Thanks for your patience and we apologize for this inconvenience.