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Our email logs section is showing failed emails for AOL addressAsked by CraigFogel on August 02, 2016 at 03:49 AM
I checked and it appears that your email address has been bounced listed:
TheROkid@aol.com is on the bounce list
Reason(s) : smtp;521 5.2.1 : (DMARC:AOL) This message failed DMARC Evaluation for an AOL Domain. For more information please visit http://postmaster-blog.aol.com/2014/04/22/aol-mail-updates-dmarc-policy-to-reject/
As you could see it, AOL is blocking us for violating DMARC policy but we are sending the form emails using our own server and sender email so I'm not sure why that happens.
AOL is known to have a very strict anti-spam measures so make sure to add email@example.com to your contact or safe sender list. Also, whitelist jotform.com domain. AOL allows whitelisting of a domain so please do that as well.
Thank you, Welvin, except that, as I wrote, I was NOT writing to TheROKid@...
I was trying to forward forms to the organizational address you'd see in this account's history, but, for some reason, the system kept trying, apparently, to forward forms there, instead.
Those failed emails are actually an email from your form(s), not the forward emails. That was a different email. You can click the arrow to view the details of the email. For forwarded emails, you should see "FWD", not unless you change it before sending:
TheROkid@aol.com is your primary email address.
Yes, Welvin, thanks, but they coincide (I believe) with what I(!) was trying to forward...that's why I wrote what I did.
Thanks for the information, Bram.
But anyhow, the two last email alerts were sent successfully so far.
Feel free to get back to us if you have more questions or if we missed some of your concerns.