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    Our email logs section is showing failed emails for AOL address

    Asked by CraigFogel on August 02, 2016 at 03:49 AM

    I looked at that log and saw a bunch of failed attempts to forward something to an AOL address.

     

    failed emails
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    JotForm Support

    Answered by Welvin on August 02, 2016 at 03:59 AM

    I checked and it appears that your email address has been bounced listed:

    TheROkid@aol.com is on  the bounce list 

    Reason(s) : smtp;521 5.2.1 : (DMARC:AOL) This message failed DMARC Evaluation for an AOL Domain. For more information please visit http://postmaster-blog.aol.com/2014/04/22/aol-mail-updates-dmarc-policy-to-reject/

    As you could see it, AOL is blocking us for violating DMARC policy but we are sending the form emails using our own server and sender email so I'm not sure why that happens. 

     

    AOL is known to have a very strict anti-spam measures so make sure to add noreply@jotform.com to your contact or safe sender list. Also, whitelist jotform.com domain. AOL allows whitelisting of a domain so please do that as well. 

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    Answered by CraigFogel on August 04, 2016 at 04:27 AM

    Thank you, Welvin, except that, as I wrote, I was NOT writing to TheROKid@...

    I was trying to forward forms to the organizational address you'd see in this account's history, but, for some reason, the system kept trying, apparently, to forward forms there, instead.

    Sincerely,

    Bram Weiser

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    JotForm Support

    Answered by Welvin on August 04, 2016 at 08:57 AM

    Those failed emails are actually an email from your form(s), not the forward emails. That was a different email. You can click the arrow to view the details of the email. For forwarded emails, you should see "FWD", not unless you change it before sending:

    TheROkid@aol.com is your primary email address. 

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    Answered by CraigFogel on August 05, 2016 at 05:26 AM

    Yes, Welvin, thanks, but they coincide (I believe) with what I(!) was trying to forward...that's why I wrote what I did.

     

    Bram

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    JotForm Support

    Answered by liyam on August 05, 2016 at 08:46 AM

    Thanks for the information, Bram.

    What I observe on the other hand is that the email fails when using noreply@jotform.com. If this persists, you can try changing the email address sender to noreply@formresponse.com

    But anyhow, the two last email alerts were sent successfully so far. 

    Feel free to get back to us if you have more questions or if we missed some of your concerns.

    Thanks.