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    Form on our website is not working

    Asked by Styleen  on August 02, 2016 at 09:41 AM

    We are Atlanta Adventist Academy and the form on our website is not working.

    We have had several parents contact us requesting the form for the new school year and they are not able to access the form and the error says Jotform.com.


    Please Help!!!

    form not working embedded form
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    JotForm Support

    Answered by Jim_R on August 02, 2016 at 11:43 AM

    Hello Styleen, for us to better assist you, please give us the following info:

    1. What's your website URL (where you had your form embedded)?

    2. What's the Form ID/URL?

    I tried searching with your email but failed to locate any accounts. So I tried using your domain @aaa.edu and found quite a few. Most of them are dormant, except for this one, with the following username:


    3. If this is the account you're using, can you please confirm?

    We'd appreciate it if you could give a reply for all 3 questions above. Hoping to hear from you soon :)

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    Answered by Styleen  on August 02, 2016 at 01:45 PM
    aaa.edu is the URL and the form ID is Alumni and then Transcript Request.
    The account should be under Matt Jones, Principal; or Alan Orrison IT
    Please let me know if you need more information or I have misunderstood
    Looking forward to your response, Styleen
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    Answered by Styleen  on August 02, 2016 at 05:47 PM
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    Answered by Styleen  on August 02, 2016 at 05:47 PM
    Thanks! It seems to work.
    FYI; the Eric Stubbert person is not with the academy.
    We need Matt Jones, Principal is the account that should remain open.
    If you have one for Alan Orrison, IT is also an account that should remain
    Thank you,