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  • Profile Image

    My Dropdown-menu fields are displaying two tabs to click on

    Asked by GreenPointeFinancial on August 02, 2016 at 12:30 PM

    My Dropdown-menu fields are displaying two tabs to click on.

    Please assist, thank you in advance: and I look forward to receiving your response.

    Best, Sandy

     

    Page URL:
    http://greenpointefinancial.com/sign/application.htm

    displaying click and thank receiving
  • Profile Image

    Answered by Irshad on August 02, 2016 at 01:38 PM

    Currently your drop-down menu fields width is set as 250px. I would suggest to remove that, and will automatically adjust the width. 

    So please click on the Edit properties of Drop-down list:

     

    Then select the "Options" tab, and keep the width field empty:

     

    You can also verify it on my Clone form: https://form.jotform.com/62145685603962

     

    If you face any issue, or need further assistance, feel free to revert back.

  • Profile Image

    Answered by GreenPointeFinancial on August 02, 2016 at 04:50 PM

    Dear Irshad,

    I tried reducing the length before I initially contacted support. And

    your recommendation still does not solve the issue. I also deleted

    and recreated the field, and tried changing the dropdown style to

    the original setting in the Theme Designer (which worked in the past

    on different form) all with out success.

    If you could look into this issue once again, or consult a co-worker

    regarding it will be appreciated.

    In closing, I again look forward to receiving your response.

    Sandy

    http://greenpointefinancial.com/sign/application.htm

  • Profile Image
    JotForm Support

    Answered by david on August 02, 2016 at 06:08 PM

    It does indeed look like it was caused by the theme applied to the form.  Here is a copy of the form with themes completely removed:

    https://form.jotform.com/62147125443955

    The duplicate dropdown button is no longer present.  You can clone the form to your own account if you would like:

    http://www.jotform.com/help/42-How-to-Clone-an-Existing-Form-from-a-URL