My Dropdown-menu fields are displaying two tabs to click on

  • GreenPointeFinancial
    Asked on August 2, 2016 at 12:30 PM

    My Dropdown-menu fields are displaying two tabs to click on.

    Please assist, thank you in advance: and I look forward to receiving your response.

    Best, Sandy

     

  • Irshad
    Replied on August 2, 2016 at 1:38 PM

    Currently your drop-down menu fields width is set as 250px. I would suggest to remove that, and will automatically adjust the width. 

    So please click on the Edit properties of Drop-down list:

    My Dropdown menu fields are displaying two tabs to click on Image 1 Screenshot 30

     

    Then select the "Options" tab, and keep the width field empty:

    My Dropdown menu fields are displaying two tabs to click on Image 2 Screenshot 41

     

    You can also verify it on my Clone form: https://form.jotform.com/62145685603962

     

    If you face any issue, or need further assistance, feel free to revert back.

  • GreenPointeFinancial
    Replied on August 2, 2016 at 4:50 PM

    Dear Irshad,

    I tried reducing the length before I initially contacted support. And

    your recommendation still does not solve the issue. I also deleted

    and recreated the field, and tried changing the dropdown style to

    the original setting in the Theme Designer (which worked in the past

    on different form) all with out success.

    If you could look into this issue once again, or consult a co-worker

    regarding it will be appreciated.

    In closing, I again look forward to receiving your response.

    Sandy

    http://greenpointefinancial.com/sign/application.htm

  • David JotForm Support
    Replied on August 2, 2016 at 6:08 PM

    It does indeed look like it was caused by the theme applied to the form.  Here is a copy of the form with themes completely removed:

    https://form.jotform.com/62147125443955

    The duplicate dropdown button is no longer present.  You can clone the form to your own account if you would like:

    http://www.jotform.com/help/42-How-to-Clone-an-Existing-Form-from-a-URL