What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    JotForm forms/website not loading

    Asked by h2oform on August 02, 2016 at 02:39 PM

    Hi there,

     

    It seems that our JotForm forms are not loading for 3 people who fill out our forms regularly from mobile devices on LTE/4G. The forms are working for us on WiFi in the office, as well as for 1-2 of our other mobile coworkers. I can't find a consistent source. Any help is appreciated!

     

    Thanks,

     

    -Scott

    Page URL:
    https://www.jotform.com/h2oform/5Terasses

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    JotForm Support

    Answered by Mike_G on August 02, 2016 at 05:12 PM

    Apologies for any inconvenience. We had an issue earlier which was addressed to our developers right away and is now fixed. Please check your account and forms again as everything should be working as it should.

    I have, also, checked the link to your form that you have posted and it loaded fine on my end.

    Thank you.

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    Answered by Antarana on August 04, 2016 at 08:50 AM

    Same problem with displaying on mobile. Please take a look... http://www.antarana.com/health-intake-form.html

    Thanks

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    JotForm Support

    Answered by Charlie on August 04, 2016 at 11:30 AM

    @Antarana

    I have opened a separate thread for your concern. Please refer to this link instead: https://www.jotform.com/answers/898487 

    We will address it shortly. Thank you.