JotForm forms/website not loading

  • h2oform
    Asked on August 2, 2016 at 2:39 PM

    Hi there,

     

    It seems that our JotForm forms are not loading for 3 people who fill out our forms regularly from mobile devices on LTE/4G. The forms are working for us on WiFi in the office, as well as for 1-2 of our other mobile coworkers. I can't find a consistent source. Any help is appreciated!

     

    Thanks,

     

    -Scott

    Page URL: https://www.jotform.com/h2oform/5Terasses
  • Mike_G JotForm Support
    Replied on August 2, 2016 at 5:12 PM

    Apologies for any inconvenience. We had an issue earlier which was addressed to our developers right away and is now fixed. Please check your account and forms again as everything should be working as it should.

    I have, also, checked the link to your form that you have posted and it loaded fine on my end.

    Thank you.

  • Antarana
    Replied on August 4, 2016 at 8:50 AM

    Same problem with displaying on mobile. Please take a look... http://www.antarana.com/health-intake-form.html

    Thanks

  • Charlie
    Replied on August 4, 2016 at 11:30 AM

    @Antarana

    I have opened a separate thread for your concern. Please refer to this link instead: https://www.jotform.com/answers/898487 

    We will address it shortly. Thank you.