What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    My payment form is not showing up.

    Asked by vljenkins on August 02, 2016 at 03:04 PM

    I created a form and connected it to stripe. The payment field is not showing up:


    I created another form with the same stripe and it works:





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    Answered by victor on August 02, 2016 at 05:20 PM

    Can you please indicate if you are still having problems viewing your form properly. I just viewed the form and was able to see the payment field correctly.


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    Answered by Michael  on August 02, 2016 at 05:43 PM

    Not that form. This one:https://form.jotform.com/62141158558154


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    Answered by victor on August 02, 2016 at 07:07 PM

    Sorry for my confusion. I have just reviewed the form and noticed that you have a condition wot show/hide the payment field

    If you fix or delete this condition, you will be able to view the stripe payment field.

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    Answered by vljenkins on August 02, 2016 at 10:06 PM

    Ok, thanks! I don't know how that happened, because I didn't think I set up a condition! But great!