Configuring reply-to recipient on email notification

  • Profile Image
    Asked on August 02, 2016 at 05:07 PM



    Something has changed in the last several weeks. When reply to a client, the return email is not correct and is listed as me and/or the person whom I hired to create this form. The "From" and "Reply" should be to the person who sent the inquiry


    The website where this form is located can be found here: 


    The jot form can be found here: 

    Here is a correct example:

    ----- Forwarded Message
    From: McAndrew <>
    Reply-To: McAndrew <>
    Date: Tue, 26 Jan 2016 11:41:39 -0500
    To: Karen Armstrong <>
    Subject: Reservation Inquiry

    Reservation Inquiry 
    Question Answer 
    First Name Irene 
    Last Name McAndrew 
    Street Address 266 Ocean Ave 
    City Northport 
    State NY 
    Zip Code 11768 
    Country USA 
    Phone Number 6319484116 
    Adults 3 
    Children 0 
    Arrival Month February 
    Arrival Day 1 
    Depart Month March 
    Depart Day 1 
    Comments Snowbirds- 2 sisters, retired educators and 1 husband looking for getaway Feb 2017 - do you have availability ? what would rate be ? many thanks   Irene 

    Here is an incorrect example:


    On 7/25/16, 5:49 PM, "Karen Armstrong" <<> > wrote:

    Reservation Inquiry 
    Question Answer 
    First Name Jewell 3 
    Last Name Meyer 
    Street Address 610 Island Way 
    City Clearwater Beach 
    State Florida 
    Zip Code 33767 
    Country USA 
    Phone Number 513-594-4487 
    Email <>  
    Adults 2 
    Children 0 
    Arrival Month August 
    Arrival Day 7 
    Depart Month July 
    Depart Day 10 
    Comments Test 3 

     Thank you,
    ~Jewell Folta-Meyer 513-594-4487
  • Profile Image
    Answered on August 02, 2016 at 07:01 PM

    This is not always safe in terms of email delivery to populate 'From:' address with user's email address due to DMARC policies. We do not currently provide an option to use user's email as the 'From:' address.

    However, the email notifications can be configured to receive the user's email address in 'Reply-to:' field.

    As far as I can see, the 'Reply-to:' population is working properly on your form #22218730137144.