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  • Profile Image

    Configuring reply-to recipient on email notification

    Asked by Jewell on August 02, 2016 at 05:07 PM

    Greetings,

     

    Something has changed in the last several weeks. When reply to a client, the return email is not correct and is listed as me and/or the person whom I hired to create this form. The "From" and "Reply" should be to the person who sent the inquiry

     

    The website where this form is located can be found here: 

    http://form.jotform.us/form/22218730137144 

     

    The jot form can be found here: 

    https://form.jotform.com/22218730137144 

    Here is a correct example:

    ----- Forwarded Message
    From: McAndrew <Imc1222@Verizon.net>
    Reply-To: McAndrew <Imc1222@Verizon.net>
    Date: Tue, 26 Jan 2016 11:41:39 -0500
    To: Karen Armstrong <karen@gulfsidebeachclub.com>
    Subject: Reservation Inquiry

    Reservation Inquiry 
    Question Answer 
    First Name Irene 
    Last Name McAndrew 
    Street Address 266 Ocean Ave 
    City Northport 
    State NY 
    Zip Code 11768 
    Country USA 
    Phone Number 6319484116 
    Email Imc1222@Verizon.net 
    Adults 3 
    Children 0 
    Arrival Month February 
    Arrival Day 1 
    Depart Month March 
    Depart Day 1 
    Comments Snowbirds- 2 sisters, retired educators and 1 husband looking for getaway Feb 2017 - do you have availability ? what would rate be ? many thanks   Irene 


    Here is an incorrect example:

     



    On 7/25/16, 5:49 PM, "Karen Armstrong" <karen@gulfsidebeachclub.com<http://karen@gulfsidebeachclub.com> > wrote:

    Reservation Inquiry 
    Question Answer 
    First Name Jewell 3 
    Last Name Meyer 
    Street Address 610 Island Way 
    City Clearwater Beach 
    State Florida 
    Zip Code 33767 
    Country USA 
    Phone Number 513-594-4487 
    Email jafolta@gmail.com <http://jafolta@gmail.com>  
    Adults 2 
    Children 0 
    Arrival Month August 
    Arrival Day 7 
    Depart Month July 
    Depart Day 10 
    Comments Test 3 



     Thank you,
    ~Jewell Folta-Meyer 513-594-4487
    recipient reply-to
  • Profile Image
    JotForm Support

    Answered by Mike on August 02, 2016 at 07:01 PM

    This is not always safe in terms of email delivery to populate 'From:' address with user's email address due to DMARC policies. We do not currently provide an option to use user's email as the 'From:' address.

    However, the email notifications can be configured to receive the user's email address in 'Reply-to:' field.

    As far as I can see, the 'Reply-to:' population is working properly on your form #22218730137144.