- JewellAsked on August 02, 2016 at 05:07 PM
Something has changed in the last several weeks. When reply to a client, the return email is not correct and is listed as me and/or the person whom I hired to create this form. The "From" and "Reply" should be to the person who sent the inquiry.
The website where this form is located can be found here:
The jot form can be found here:
Here is a correct example:
----- Forwarded Message
From: McAndrew <Imc1222@Verizon.net>
Reply-To: McAndrew <Imc1222@Verizon.net>
Date: Tue, 26 Jan 2016 11:41:39 -0500
To: Karen Armstrong <firstname.lastname@example.org>
Subject: Reservation Inquiry
First Name Irene
Last Name McAndrew
Street Address 266 Ocean Ave
Zip Code 11768
Phone Number 6319484116
Arrival Month February
Arrival Day 1
Depart Month March
Depart Day 1
Comments Snowbirds- 2 sisters, retired educators and 1 husband looking for getaway Feb 2017 - do you have availability ? what would rate be ? many thanks Irene
Here is an incorrect example:
On 7/25/16, 5:49 PM, "Karen Armstrong" <email@example.com<http://firstname.lastname@example.org> > wrote:Reservation Inquiry
First Name Jewell 3Last Name Meyer
Street Address 610 Island Way
City Clearwater Beach
Zip Code 33767
- JotForm SupportMikeAnswered on August 02, 2016 at 07:01 PM
This is not always safe in terms of email delivery to populate 'From:' address with user's email address due to DMARC policies. We do not currently provide an option to use user's email as the 'From:' address.
However, the email notifications can be configured to receive the user's email address in 'Reply-to:' field.
As far as I can see, the 'Reply-to:' population is working properly on your form #22218730137144.