Why am I not getting my forms

  • Profile Image
    Bigbouncy
    Asked on August 03, 2016 at 07:06 AM

    I am no longer receiving emails when

    My forms are being submitted but

    Not emailed to me. Please help?

  • Profile Image
    Rose
    Answered on August 03, 2016 at 07:15 AM

    Hi;

    Your account was on dormant status. it is because you must have been not login for a long time. 

    I activated it. In addition to that recipient email was in bounced list. I also removed it. Please test your form again. 





    If you need any further assistance from our side, feel free to contact us. 

    Bye. 


  • Profile Image
    Bigbouncy
    Answered on August 03, 2016 at 08:07 AM

    Hi, 

    I've never had to log in before to get my forms.

    What about the forms I'm missing from July 30th?

     

    Can those be retrieved?

  • Profile Image
    EltonCris
    Answered on August 03, 2016 at 09:58 AM

    @Bigbouncy

    If you are referring to your form submissions, you can always check them in your form submissions page. If you have missed the emails, you should be able to find them in your form submissions page.