Why am I not getting my forms

  • Bigbouncy
    Asked on August 3, 2016 at 7:06 AM

    I am no longer receiving emails when

    My forms are being submitted but

    Not emailed to me. Please help?

  • Rose
    Replied on August 3, 2016 at 7:15 AM

    Hi;

    Your account was on dormant status. it is because you must have been not login for a long time. 

    I activated it. In addition to that recipient email was in bounced list. I also removed it. Please test your form again. 

    Why am I not getting my forms Image 1 Screenshot 20



    If you need any further assistance from our side, feel free to contact us. 

    Bye. 


  • Bigbouncy
    Replied on August 3, 2016 at 8:07 AM

    Hi, 

    I've never had to log in before to get my forms.

    What about the forms I'm missing from July 30th?

     

    Can those be retrieved?

  • Elton Support Team Lead
    Replied on August 3, 2016 at 9:58 AM

    @Bigbouncy

    If you are referring to your form submissions, you can always check them in your form submissions page. If you have missed the emails, you should be able to find them in your form submissions page.