What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Why am I not getting my forms

    Asked by Bigbouncy on August 03, 2016 at 07:06 AM

    I am no longer receiving emails when

    My forms are being submitted but

    Not emailed to me. Please help?

    Page URL:
    Bigbouncythings.net

    My Forms Getting not getting Emails not emailed receiving
  • Profile Image
    JotForm Support

    Answered by Rose on August 03, 2016 at 07:15 AM

    Hi;

    Your account was on dormant status. it is because you must have been not login for a long time. 

    I activated it. In addition to that recipient email was in bounced list. I also removed it. Please test your form again. 





    If you need any further assistance from our side, feel free to contact us. 

    Bye. 


  • Profile Image

    Answered by Bigbouncy on August 03, 2016 at 08:07 AM

    Hi, 

    I've never had to log in before to get my forms.

    What about the forms I'm missing from July 30th?

     

    Can those be retrieved?

  • Profile Image
    JotForm Support

    Answered by EltonCris on August 03, 2016 at 09:58 AM

    @Bigbouncy

    If you are referring to your form submissions, you can always check them in your form submissions page. If you have missed the emails, you should be able to find them in your form submissions page.