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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Form builder: icons get resized when using the img tag in css code

    Asked by brandxtshirts on August 03, 2016 at 10:01 AM

    Why is this happening on my form?

    Page URL:
    https://form.jotform.com/61443838457161

    Screenshot
  • Profile Image

    Answered by victor on August 03, 2016 at 11:20 AM

    After cloning your form, I also was able to replicate the issue. When investigating further, I noticed that there is a conflict with your CSS code:

    img {

        width : 100%;

        height : auto;

    }

    For some reason this is also affecting the images in the form builders as well. If you remove the code, you will see the all our icons are shown correctly.

    I will report this to our backend team so they can review and see who it may be resolved.

  • Profile Image

    Answered by brandxtshirts on August 04, 2016 at 02:45 AM
    Thank you. I'd love to hear from our backend team about this. I need to
    make my header images responsive :-/
    [image: photo]
    *Charles Goffnett*
    ...
  • Profile Image
    JotForm Support

    Answered by ashwin_d on August 04, 2016 at 07:11 AM

    Hello Charles,

    My colleague have already reported it to our backend team and one of our developer is looking into it with priority. Though we cannot provide an ETA on this but we will get back to you as soon as we have any update on this.

    Thank you!

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    JotForm Developer

    Answered by kaan on October 10, 2016 at 10:25 AM

    Hello Charles,

    We've recently deployed a fix for your issue. Can you please check if this issue persists after the latest deployment?

    Thank you.