What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Account did not upgrade!!

    Asked by leigh664 on November 14, 2010 at 03:44 AM

    I paid through paypal to upgrade to a premium, and for an hour or so it did, but now im back to a free account, and i cant accept any more payments through my forms. I have sent an email to support, but as my account has reverted back to a FREE account, i guess they wouldnt get it!! What can i do???

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    JotForm Founder

    Answered by aytekin on November 16, 2010 at 03:18 AM

    I have upgraded your account manually yesterday. I'm not sure why it wasn't upgraded.