- sportmadAsked on August 03, 2016 at 11:53 AM
I am trying to integrate our World pay account. However, it says unable to varify. I have spoken to World Pay and they say the details I am entering are correct. Could you please give me some help with this?
- JotForm SupportBDAVIDAnswered on August 03, 2016 at 12:53 PM
What is the form you are trying to integrate with WorldPay? Make sure it's not set to "Test Mode" if your account type is not a sandbox one:
Make sure not to leave any space before or after the Installation ID.
- sportmadAnswered on August 04, 2016 at 07:13 AM
Thanks for your response. I have turned off test mode and it is still unable to verify. The form I am trying to integration it on will be a booking form for a sports club where we wish to take payment.
- JotForm SupportliyamAnswered on August 04, 2016 at 10:43 AM
Have you tried entering your installation ID and set the IPN on your WorldPay account when you made the tests? So far I don't see any information in it.
- sportmadAnswered on August 04, 2016 at 12:55 PM
Thanks for your response, I have done all these things. The reason you probably cannot see my installation ID etc I assume is because, when it's unable to verify account it does't save the set up.
Any other suggestions would be gratefully received.
- JotForm SupportBDAVIDAnswered on August 04, 2016 at 02:18 PM
I am forwarding this to our second level to get further help. You will be updated via this thread.
- sportmadAnswered on August 08, 2016 at 10:28 AM
Hi there, any further thoughts? I need to get this sorted as soon as possible thanks
- JotForm SupportJanAnswered on August 08, 2016 at 11:06 AM
Sorry for the inconvenience. Unfortunately, we don't have any update yet from our developers. We'll let you know once an information is available about this issue.
Thank you for your patience.
- sportmadAnswered on August 09, 2016 at 08:30 AM
I set up a product payment and tested it, without being able to verify my world pay account. This was the message I got through. Please see screen shot. I hope this can help resolve the issue more quickly. I will also be sending this to World Pay. Please could you advice me of how this issue is progressing? Thanks
- JotForm SupportNik_CAnswered on August 09, 2016 at 09:39 AM
Be sure that this message will be forwarded to our developer team, as a new piece of information.
Thank you for your suggestion.
We'll inform you through this thread as soon as we have any new information.
- JotForm SupportNeilVicenteAnswered on August 11, 2016 at 02:24 AM
Unfortunately we are unable to recreate the issue on our end. Verification and actual processing works for our internal WorldPay account. I reckon it's an issue with your WorldPay installation.
Can you please ask for further assistance with your account and send your latest screenshot to WorldPay support?
Let us know if any other information is needed.
- sportmadAnswered on August 11, 2016 at 07:34 AM
Thanks so much for your time on this. I spoke with World pay today and it turned out that my account was in test mode and as you previously stated I cannot run in test mode. They activated my account and we ran a small transaction which has gone through so that's great. I notice that Jot form payment wizard still won't 'verify' my account even though everything is actually working??
Also the jot form didn't pick up the transaction as a payment completed so I was unable to see the submission as it was considered 'unverified' so I had to go in to submissions and confirm the payment to allow the submission to be pulled through to the form.
Any thoughts on the above points? Again thank you for your worl on this.
- JotForm SupportEltonCrisAnswered on August 11, 2016 at 10:06 AM
Thanks for the update.
Since your account was previously in test mode, is it possible that your installation ID was changed after your account was changed to live? Would you mind reviewing this as well?
With regards to the incomplete payments, if you have received the payment in your WorldPay account but the submissions ended as incomplete in your form submission page, this is usually a problem with IPN URL. Please make sure this IPN URL https://www.jotform.com/ipns/worldpay.php is properly configured in your WorldPay account as stated in the following guide.
You can try to make an actual submissions in your form after that if you want to test your payment form. First, make a test product with e.g. $0.01 price and select it during your test. Make sure to complete the payment, otherwise, it would end up as incomplete payment.
We can also make a test submission in your form, just let us know.
- JotForm SupportNeilVicenteAnswered on August 19, 2016 at 04:48 AM
We'd like to inform you that the verification bug is now fixed.
Thank you for reporting this issue.
- sportmadAnswered on August 19, 2016 at 09:19 AM
Excellent thanks! So pleased this is all now resolved, thank you for your teams help.