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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    WorldPay Integration: unable to verify credentials

    Asked by sportmad on August 03, 2016 at 11:53 AM

    Hi there

    I am trying to integrate our World pay account.  However, it says unable to varify.  I have spoken to World Pay and they say the details I am entering are correct. Could you please give me some help with this?

     

    Many thanks

     

    Mim

    integrate worldpay integration worldpay unable to verify credentials
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    JotForm Support

    Answered by BDAVID on August 03, 2016 at 12:53 PM

    What is the form you are trying to integrate with WorldPay? Make sure it's not set to "Test Mode" if your account type is not a sandbox one:

    Make sure not to leave any space before or after the Installation ID.

  • Profile Image

    Answered by sportmad on August 04, 2016 at 07:13 AM

    Thanks for your response.  I have turned off test mode and it is still unable to verify.  The form I am trying to integration it on will be a booking form for a sports club where we wish to take payment.

     

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    JotForm Support

    Answered by liyam on August 04, 2016 at 10:43 AM

    Hello,

    Have you tried entering your installation ID and set the IPN on your WorldPay account when you made the tests? So far I don't see any information in it.

     

    Thanks.

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    Answered by sportmad on August 04, 2016 at 12:55 PM

    Hi

    Thanks for your response,  I have done all these things.  The reason you probably cannot see my installation ID etc I assume is because, when it's unable to verify account it does't save the set up.

    Any other suggestions would be gratefully received.

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    JotForm Support

    Answered by BDAVID on August 04, 2016 at 02:18 PM

    I am forwarding this to our second level to get further help. You will be updated via this thread.

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    Answered by sportmad on August 08, 2016 at 10:28 AM

    Hi there, any further thoughts?  I need to get this sorted as soon as possible thanks

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    JotForm Support

    Answered by Jan on August 08, 2016 at 11:06 AM

    Sorry for the inconvenience. Unfortunately, we don't have any update yet from our developers. We'll let you know once an information is available about this issue.

    Thank you for your patience.

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    Answered by sportmad on August 09, 2016 at 08:30 AM

    Hi there,

    I set up a product payment and tested it, without being able to verify my world pay account.  This was the message I got through. Please see screen shot.  I hope this can help resolve the issue more quickly.  I will also be sending this to World Pay. Please could you advice me of how this issue is progressing? Thanks

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    JotForm Support

    Answered by Nik_C on August 09, 2016 at 09:39 AM

    Be sure that this message will be forwarded to our developer team, as a new piece of information.

    Thank you for your suggestion.

    We'll inform you through this thread as soon as we have any new information.

     

  • Profile Image
    JotForm Support

    Answered by NeilVicente on August 11, 2016 at 02:24 AM

    @sportmad

    Unfortunately we are unable to recreate the issue on our end. Verification and actual processing works for our internal WorldPay account. I reckon it's an issue with your WorldPay installation.

    Can you please ask for further assistance with your account and send your latest screenshot to WorldPay support?

    Let us know if any other information is needed.

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    Answered by sportmad on August 11, 2016 at 07:34 AM

    Thanks so much for your time on this.  I spoke with World pay today and it turned out that my account was in test mode and as you previously stated I cannot run in test mode.  They activated my account and we ran a small transaction which has gone through so that's great.  I notice that Jot form payment wizard still won't 'verify' my account even though everything is actually working??

    Also the jot form didn't pick up the transaction as a payment completed so I was unable to see the submission as it was considered 'unverified' so I had to go in to submissions and confirm the payment to allow the submission to be pulled through to the form.

    Any thoughts on the above points?  Again thank you for your worl on this.

    Mim

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    JotForm Support

    Answered by EltonCris on August 11, 2016 at 10:06 AM

    Thanks for the update.

    Since your account was previously in test mode, is it possible that your installation ID was changed after your account was changed to live? Would you mind reviewing this as well?

    With regards to the incomplete payments, if you have received the payment in your WorldPay account but the submissions ended as incomplete in your form submission page, this is usually a problem with IPN URL. Please make sure this IPN URL https://www.jotform.com/ipns/worldpay.php is properly configured in your WorldPay account as stated in the following guide.

    You can try to make an actual submissions in your form after that if you want to test your payment form. First, make a test product with e.g. $0.01 price and select it during your test. Make sure to complete the payment, otherwise, it would end up as incomplete payment.

    We can also make a test submission in your form, just let us know.

    Thanks!

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    JotForm Support

    Answered by NeilVicente on August 19, 2016 at 04:48 AM

    Hi Mim,

    We'd like to inform you that the verification bug is now fixed.

    Thank you for reporting this issue.

    Best,

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    Answered by sportmad on August 19, 2016 at 09:19 AM

    Excellent thanks!  So pleased this is all now resolved, thank you for your teams help.

     

    Mim