What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I can't access my forms and it appears that the website isn't working correctly. Why?

    Asked by admin217 on August 03, 2016 at 12:12 PM

    I can't do much of anything on the site and haven't been able to for at least a couple of hours. When will this be fixed?

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    JotForm Support

    Answered by Charlie on August 03, 2016 at 01:33 PM

    Apologies for the inconvenience. There was indeed a problem a couple of hours ago related to some loading issues on both the form builder and on the submission of the forms. However, this has been fixed by our developers already.

    Could you please try clearing your browser's cache and/or using a different browser to see if the problem persists?

    If it does, would it be possible to share us a screenshot with the browser console opened? Here's a screenshot showing how to open it in Chrome:

    We'll wait for your response.