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    Unique ID field: Fields values are duplicated inside of form submissions

    Asked by Kayla_Hughes on August 03, 2016 at 03:20 PM

    Hi,

     

    I have a field called "Transaction Number" on my "[new] Pending Advance 2 - AC Application" form.

     

    It is a hidden form that goes up one number every time and has a prefix of "P-"

     

    This has always worked in the past but lately it will assign the same number twice to totally different people with no rhyme or reason. I cannot find a setting that is messed up on this. Can you help?

    Page URL:
    https://form.jotform.com/61887792074167?lastName=test&amp;email=k@m.co<br/>m&amp;firstName=kayla&amp;howMuch=$3,000%20&amp;howDid=eFlyer&amp;plea<br/>seExplain=&amp;promo=&amp;whoReferred=

    Screenshot
    hidden pending different find
  • Profile Image
    JotForm Support

    Answered by BJoanna on August 03, 2016 at 04:33 PM

    I have checked your form and you are referring to Unique ID field. I have checked submissions of your form and I found submissions with the same Unique ID values and that should not happen, unless you change the values manually. 

    There are three submissions with same Unique ID. I have checked time of those submissions and they are from yesterday 2016-08-02 between 14:17 and 17:13. Approximately at that time we had an issue with our servers and I think that caused mentioned issue. This should not happen again. 

    I will raise this issue to our developers, for further checking. Once there is an update we will inform you via this thread.

  • Profile Image

    Answered by Kayla_Hughes on August 03, 2016 at 06:45 PM
    Thank you!
    Kayla Hughes
    (775) 297-4977
    5440 Louie Lane, Suite 106 Reno, NV 89511
    www.HughesCapital.com | www.HomeTodayTeam.org
    [Hughes Private Capital] [HomeToday_SideLogo_Email]
    ...