What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Where did my submissions go?

    Asked by UNewOrleans on August 03, 2016 at 03:43 PM

    I can only see 435 but I know that I should have almost double that. Is it because I hit maximum capacity on storage? How do I recover my old submissions? It's incredibly important.


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    Answered by KadeJM on August 03, 2016 at 04:36 PM

    I see that you are wondering what happened to some of your submissions.

    So I've taken a look at your account and found that this is because you've reached the free account max storage limit of 500 total submissions.

    Once you go beyond that limit if you do not make a backup of the data our system will begin deleting older submissions in your account to make room for newer submissions when received.

    If this happened recently and it hasn't been several weeks then you can easily upgrade and our system will restore access to all of your submissions data.