Made the payment for premium package but no upgrade

  • Profile Image
    ielena1968
    Asked on April 04, 2012 at 12:25 PM

    Hi,

     

    I've made payment of 9.99$ for first month but seems that I don't get my premium account. My account type seems that is "free"...

     

    Thanks

  • Profile Image
    pinoytech
    Answered on April 04, 2012 at 12:39 PM

    Hi,

    Upon checking your account, I found out that you are already activated to PREMIUM account. Kindly, Logout to your JotForm account, delete browsing cache and cookies then log back in.

    If you need further assistance, feel free to contact us anytime.

    Thank you for using JotForm!