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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Made the payment for premium package but no upgrade

    Asked by ielena1968 on April 04, 2012 at 12:25 PM

    Hi,

     

    I've made payment of 9.99$ for first month but seems that I don't get my premium account. My account type seems that is "free"...

     

    Thanks

  • Profile Image

    Answered by pinoytech on April 04, 2012 at 12:39 PM

    Hi,

    Upon checking your account, I found out that you are already activated to PREMIUM account. Kindly, Logout to your JotForm account, delete browsing cache and cookies then log back in.

    If you need further assistance, feel free to contact us anytime.

    Thank you for using JotForm!