What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    why credit card numbers not recorded properly?

    Asked by byronjlunz on August 03, 2016 at 05:51 PM

    My form asks for a customer credit card number. It has worked flawlessly for years, but today, the numbers are not shown fully, instead displayed as "3715#######1004".

     

    Page URL:
    https://www.databack.com/cc/

    credit card Properly style size font
  • Profile Image

    Answered by victor on August 03, 2016 at 07:03 PM

    Hello,

    I have just reviewed your form CCFORM. I would say you were really lucky that our phishing application did not catch your account and suspended it.

    This violates our terms and should have been suspended.

    For security reason and to protect the information of our users, our team when through all records. Where it found CC information at replaced it with "#". If you really require it back, please gives us some information on how you are using the form and we will be glad to revert it back.

  • Profile Image

    Answered by byronjlunz on August 03, 2016 at 07:20 PM

    Thank you for the quick reply. As I said, I created this form years ago and I did not realize that it was now in violation of your TOS. I do really appreciate your offer to "revert it back".

    I manage my customer accounts in Quickbooks. I have a merchant account with them. I simply need an easier way than a phone call for customers to give me their credit card info to enter into Quickbooks. As you see, I delete each entry from Jotform, usually within 24 hours of submission. And I don't have the card number itself emailed to me.

    If you would 'revert' the form to its previous functionality, that would be great! If you have further questions, I'd be happy to provide more info.

    Byron Lunz

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    Answered by victor on August 03, 2016 at 07:55 PM

    I'm sorry to inform you but that is not possible. I have just spoken with my superiors and for security reason this can be done. I would need to contact the end user to get the information.

    I would also recommend you adjust your form and use one of our payment fields to collect the CC information. Even though we do no collect the information you may contact that specific 3rd party to get the information.

    Sorry for the inconvenience and the false hope :(

  • Profile Image

    Answered by intelliplans on August 04, 2016 at 11:26 AM

    same problem here, I suppose the telephatic communication from Jotform didn't work too well!!!

    This LACK of communication is a VIOLATION of common sense!

  • Profile Image
    JotForm Support

    Answered by ashwin_d on August 04, 2016 at 01:33 PM

    Hello intelliplans,

    I have moved your question to a new thread so that it can be addressed separately. You will be answered in the following thread:  https://www.jotform.com/answers/898633 

    Thank you!