What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    my form is now disabled

    Asked by veravicious2012 on April 04, 2012 at 01:00 PM

    Look, I have been contacting you in regards to my form. I have paid for your premium program, but now it is now disabled. My clients can't pay nor place orders. You asked me to ignore the emails, but when i tried to use the form it was disabled. 

    I have attached a link, please try to use the form and you will see what I mean.

    Please assist right away.

    Vera Johnson

    Crystal Visions Engraving Studio

    sales@cvengraving.com

    503-652-2399

    website: www.cvengraving.com

    Form: http://www.cvengraving.com/category-s/1893.htm

    Page URL:
    http://www.cvengraving.com/category-s/1893.htm

  • Profile Image
    JotForm Support

    Answered by Goldo on April 04, 2012 at 01:15 PM

    Hi Vera,

    The issue is, the form which you are using on your website is under a guest account which has exceeded the limit.

    To remedy the issue, I have transfered the said form to your "Premium Account" thus increases it's monthly submissions limit which should solve the issue.

    I have done a test submission and it works great.

    Let me know if you are still having issues.