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  • Profile Image

    my form is now disabled

    Asked by veravicious2012 on April 04, 2012 at 01:00 PM

    Look, I have been contacting you in regards to my form. I have paid for your premium program, but now it is now disabled. My clients can't pay nor place orders. You asked me to ignore the emails, but when i tried to use the form it was disabled. 

    I have attached a link, please try to use the form and you will see what I mean.

    Please assist right away.

    Vera Johnson

    Crystal Visions Engraving Studio



    website: www.cvengraving.com

    Form: http://www.cvengraving.com/category-s/1893.htm

    Page URL:

  • Profile Image
    JotForm Support

    Answered by Goldo on April 04, 2012 at 01:15 PM

    Hi Vera,

    The issue is, the form which you are using on your website is under a guest account which has exceeded the limit.

    To remedy the issue, I have transfered the said form to your "Premium Account" thus increases it's monthly submissions limit which should solve the issue.

    I have done a test submission and it works great.

    Let me know if you are still having issues.