What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    My form says its disabled

    Asked by awakemedia on August 03, 2016 at 06:55 PM

    When I try to fill out this form it says its disabled. Can you please tell me why? https://form.jotform.com/53356677663165

    Page URL:

  • Profile Image
    JotForm Support

    Answered by jonathan on August 03, 2016 at 09:33 PM

    Your account and forms were suspended because you have form http://www.jotform.us/form/53356677663165 that collect login/username/password of accounts.


    This is a violation to the JotForm Terms of Use.

    We can only request for consideration for the re-activation of the account and forms after you complied and agreed to delete the form/s that were flagged for phishing.

    Let us know if you agree to remove the form/s on your account.



  • Profile Image

    Answered by awakemedia on August 04, 2016 at 12:39 AM

    I legitimately need this information from my clients to build their websites and social media. I am not 'Phishing' which means a fraudulent use of information. When you say remove the forms from my account you want me to delete the WHOLE FORM or just the fields that  ask for logins etc?


  • Profile Image

    Answered by awakemedia on August 04, 2016 at 01:00 AM

    Hello Jonathan:

    I have gone through and removed all the fields that were login or password related from all my forms I hope this will be enough to reinstate my forms, as I use them for my business all the time.

    Thanks much! Lakshmi

  • Profile Image
    JotForm Support

    Answered by Chriistian on August 04, 2016 at 05:57 AM

    I checked your forms and I was able to confirm that you have removed the login/username/password collection in your form. I have activated your form. You can now access your forms properly. Please do avoid collecting such information to avoid your account to be suspended again.


    Do let us know if you need further assistance.