What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    forms not going to e-mail

    Asked by silentedesign on November 14, 2010 at 08:52 PM

    The forms I created in JotForm are not sent to the e-mail address I have listed in my account.
    I must not be doing something right.

    I need your help! Please contact me so I can tell my client "everything is fixed and you're in business!"

    Eagerly awaiting your reply... Thank You!

  • Profile Image
    JotForm Founder

    Answered by aytekin on November 16, 2010 at 03:38 AM

    To change/fix email address for a form:
    1. Open the form on the form editor
    2. Click on "Setup & Share" tab on the top toolbar
    3. Click on "Email Alerts"
    4. Click on "Notifications"
    5. Click "Reply-to and Recipient Settings"
    6. Change the email address on the lower bottom corner.