Why don't I receive submissions by email?

  • Profile Image
    lisapeyer
    Asked on April 04, 2012 at 03:16 PM

    I "manage" the homepage www.lisas-kraeuterwelt.ch.

     

    I use two Jot-Forms, "Kontakt" and "Kursanmeldung".

     

    If I use the "test e-mail" button then Lisa receive the test e-mail (adress: peyer.lisa@bluewin.ch).

     

    I also see the list of contact-forms when I login in jotform.

     

    But Lisa don't receive any email. Whats the problem?

     

    Thank you

     

    Thomas

    info@tinnerconsulting.ch

  • Profile Image
    jeanettebmz
    Answered on April 04, 2012 at 07:05 PM

    I was unable to replicate that error,   once the form is completed, the submissions go through .

    Please check if the emails are not dropping into the spam folder

    Let us know if you still experience the same issue

     

    Jeanette