What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Product coupons suddenly stops working

    Asked by wcrapwra on August 04, 2016 at 09:45 AM
    I don't care about this I need my coupon codes to work now. That's the emergency.
    They have been working for a year and just stopped yesterday.
    This is an epic disaster. I'm so upset about this. Please help!!!!!
    Sent from mobile
  • Profile Image
    JotForm Support

    Answered by EltonCris on August 04, 2016 at 09:52 AM

    I was able to reproduce this problem.

    I think the devs are working on coupons right now. I will escalate this so they will apply a fix as soon as possible.

    We will let you know here once this is resolved.

  • Profile Image

    Answered by wcrapwra on August 04, 2016 at 10:03 AM

    Please help in anyway you can. thanks

  • Profile Image

    Answered by wcrapwra on August 04, 2016 at 10:45 AM
    Can you tell me what type of time frame im looking @? I need to know if I
    need to drop everything and find us another payment solution today. THis is
    a real big deal to us.
    ...
  • Profile Image
    JotForm Support Manager

    Answered by Jeanette on August 04, 2016 at 12:14 PM

    Very sorry for the inconveniences.

    This issue was just resolved, please let us know, should the issue continue in your end.