What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Sub-user with an already created account can't access the submissions

    Asked by rshann04 on August 04, 2016 at 12:47 PM
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    JotForm Support

    Answered by Kiran on August 04, 2016 at 02:25 PM

    I see that your account is having two sub-accounts. However, I am able to see that only one account is registered. The other account shared with the name zahra is not having any account registered. It is required to register an account using the same email address so that the forms/submissions shared can be viewed by the sub-account user.

    Please check and let us know if you need any further assistance. We will be happy to assist. 

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    Answered by rshann04 on August 04, 2016 at 02:50 PM

    Yes the one with the registered account cannot access the submissions even though I selected to share the submissions with her. I shared it with the same email address of the Jotform account she uses and it says that she has "unauthorized access".

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    JotForm Support

    Answered by Welvin on August 04, 2016 at 03:56 PM

    Did you mean janet@theraplay.org, right? I checked her account and was able to view the submissions of the shared form. Can you ask her to check again?


    She should click your username under Shared with you section to view the forms: