What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Submitted forms automatically started encrypting the credit card number with ####

    Asked by jimattheloft on August 04, 2016 at 02:09 PM

    We have not changed any account settings or preferences but are still having entered credit card numbers appearing like 4353 #### #### 1235 as an example.  No matter how we view the form, it is always being encrypted/

    credit card submitted forms credit card number
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    JotForm Support

    Answered by Charlie on August 04, 2016 at 03:14 PM

    I believe I have already answered your inquiry on the other thread post that you have opened here: https://www.jotform.com/answers/898678. Please refer to that link instead. 

    Thank you.

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    Answered by puahonline on August 04, 2016 at 05:43 PM

    That thread is not working. It redirects to our forms page.  Can we get an answer here?

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    JotForm Support

    Answered by BDAVID on August 04, 2016 at 06:43 PM

    You see this format:

    5147########4142

    Because we scanned all our database and we replaced all credit card numbers like that.

    Collecting credit cards goes against our terms of use, you may read them here in the phishing section: https://www.jotform.com/help/8-Terms-of-Use 

    Please make sure to delete the credit card fields from any your forms, otherwise, your account will be permanently suspended.

    When it comes to payment forms, it is a must to use any of our integrated payment gateways, please check these guides:

    https://www.jotform.com/help/47-Order-Form-Basics 

    https://www.jotform.com/help/49-Order-Form-Types 

    https://www.jotform.com/help/165-Setting-Up-Your-First-Order-Form 

    You can enable the payment authorization option if you want to make the payment later manually via the payment gateway's interface: 

    https://www.jotform.com/help/292-How-to-Enable-Payment-Authorization 

    Let us know if you have more questions, we will be glad to assist you.