What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    My old form is in restore mode how to restore it?

    Asked by canders01 on August 04, 2016 at 02:14 PM


    Could you resend login info

    Thank you

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    JotForm Support

    Answered by Kiran on August 04, 2016 at 03:44 PM

    It seems that you have not logged in to your account canders7 since long time and so the account is converted to Dormant mode. Since the form is already in restore process, the account shall be activated automatically once the account is synced with our database. 

    If you do not have the password, you may reset it from the login screen.

    Hope this information helps! Please get back to us if you need any further assistance. We will be happy to assist.