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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    The answer to one question on my form is not showing up in the emailed response.

    Asked by unshaken on November 15, 2010 at 09:06 AM

    I've tried radio buttons, check boxes and a text box.  Always blank.  Are there limitations to the free version?  Suggestion?

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    JotForm Founder

    Answered by aytekin on November 16, 2010 at 02:26 AM

    Deleting the email and re-creating it should fix this problem.

    To delete the email, open your form on the Form Builder and then:
    1. Click on "Setup and Share" tab,
    2. Click on "Email Alerts",
    3. Select "Notification",
    4. Click on "Delete Email" button,
    5. Save your form.

    To re-create your email:
    1. Click on "Setup and Share" tab,
    2. Click on "Email Alerts",
    3. Select "Add New Notification",
    4. Complete the wizard,
    5. Save your form.