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    Forms not populating in IE11 - RC4 Cipher

    Asked by STARmarketing on August 04, 2016 at 04:56 PM

    I am receiving messages on various forms I have links to and iframmed/embedded on my site: 

    This page can’t be displayed

    Turn on TLS 1.0, TLS 1.1, and TLS 1.2 in Advanced settings and try connecting to https://form.jotform.com again. If this error persists, it is possible that this site uses an unsupported protocol or cipher suite such as RC4 (link for the details), which is not considered secure. Please contact your site administrator. 

    Please advise what can be done to correct this problem. I am concerned that other forms currently on our site will soon be disabled due to similar issues.

    Page URL:
    https://form.jotform.com/STARmarketing/photos

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    Answered by victor on August 04, 2016 at 06:07 PM

    I have just tested your form using IE edge, and was not able replicate any problems.

    I found a small tutorial online that can help you configure and setup IE11 properly so you do not get this error again.

    https://support.accessdata.com/hc/en-us/articles/205338728--Turn-on-TLS-1-0-TLS-1-1-and-TLS-1-2-