What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Is there a way to collect credit card info to manually make payments?

    Asked by korrinej on August 04, 2016 at 05:02 PM

    My form was approved 2 years (see below) ago and I specifically asked about the way i was collecting the cc info.  If I would have known there would be a change, I could have stopped my clients from using the form but now I look sketchy because no one informed me.  I am a travel agent and need a way to collect cc info so that I can manually make payments to the supplier the client is using (cruise line, hotel, etc.).  Is there a tool for that?

    "We do not have any special tool designed for collecting credit card information  so your standard fields are fine. We care about security, but we do not encrypt the data in our database, and you will be collecting the credit card information on your own risk.


    Since you have switched to the SSL and removed the sensitive information from email template, your form is ready to accept secure submissions. Also, it is recommended to access the JotForm website through SSL version:https://www.jotform.com/

    If you need any further assistance, please let us know. We will be happy to help."

  • Profile Image
    JotForm Support

    Answered by BDAVID on August 04, 2016 at 05:21 PM

    We apologize for the misinformation, collecting credit card through standard fields has never been allowed. 

    When it comes to payment forms, only the integrated payment fields are allowed for that purpose, in which you can enable the "Payment Authorization": 

    I recommend you to delete the credit card fields from your forms in order to avoid an account suspension. 

  • Profile Image
    JotForm Support

    Answered by BDAVID on August 04, 2016 at 05:22 PM

    Here is how to enable the payment authorization on a payment field: https://www.jotform.com/help/292-How-to-Enable-Payment-Authorization