What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Problem with form calculation (if no values are changed)

    Asked by dmichaels on August 04, 2016 at 06:04 PM

    Form name: Sponsor a Kiddush 2017

    This form calculates fine if the user makes a change to any of various drop downs or check boxes, but if the user enters their name and other personal info but leave the other fields alone, the Total fields near the bottom of the form remain at zero.

    If nothing is touched, the total at the bottom should be $200.00.

    I think that JotForm has really grown into a fantastic tool and I don't know what I'd do without it.




    Page URL:

  • Profile Image
    JotForm Support

    Answered by BDAVID on August 04, 2016 at 07:19 PM

    That's because of a condition you have created:

    Simply delete that condition to solve the problem. Let us know if you need more help.

  • Profile Image

    Answered by dmichaels on August 04, 2016 at 07:45 PM
    Thank you.

    I removed that condition and the form now works as planned.
    But I don’t understand why that condition was causing the problem.

  • Profile Image
    JotForm Support

    Answered by Mike on August 04, 2016 at 09:01 PM

    Once the name field is filled the condition is fired, if condition is true it will populate the field with your conditional value, but if it is false the field will be populated with a 'Default Result' value.

    This is how it is currently working in our system.

    Thank you.