Problem with form calculation (if no values are changed)

  • dmichaels
    Asked on August 4, 2016 at 6:04 PM

    Form name: Sponsor a Kiddush 2017

    This form calculates fine if the user makes a change to any of various drop downs or check boxes, but if the user enters their name and other personal info but leave the other fields alone, the Total fields near the bottom of the form remain at zero.

    If nothing is touched, the total at the bottom should be $200.00.

    I think that JotForm has really grown into a fantastic tool and I don't know what I'd do without it.

    Thanks,

    David

     

  • David JotForm Support Manager
    Replied on August 4, 2016 at 7:19 PM

    That's because of a condition you have created:

    Problem with form calculation (if no values are changed) Image 1 Screenshot 20

    Simply delete that condition to solve the problem. Let us know if you need more help.

  • dmichaels
    Replied on August 4, 2016 at 7:45 PM
    Thank you.

    I removed that condition and the form now works as planned.
    But I don’t understand why that condition was causing the problem.


    ...
  • Mike
    Replied on August 4, 2016 at 9:01 PM

    Once the name field is filled the condition is fired, if condition is true it will populate the field with your conditional value, but if it is false the field will be populated with a 'Default Result' value.

    Problem with form calculation (if no values are changed) Image 1 Screenshot 20

    This is how it is currently working in our system.

    Thank you.