Create sub accounts unsuccessful.

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    mlc9
    Asked on August 05, 2016 at 05:58 AM

    I have been trying to create sub accounts to help users view their responses. I have tried using google and yahoo email accounts but fail to receive the invitation email for creating sub accounts. 

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    mlc9
    Answered on August 05, 2016 at 06:12 AM

    Though the emails never came, the shared forms can be seen once the sub account is activated. Thanks anyway.

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    beril
    Answered on August 05, 2016 at 09:07 AM

    When I've checked the email logs of your sub user's account which is derekyuen1998@gmail.com It seems the email, [2016-08-05 06:04:44] SENT to derekyuen1998@gmail.com from noreply@jotform.com via AMAZONSES

    Could you please check your spam, trash, and bulk folders? If you find them there, please mark them as not spam in order to not go into the folder anymore.

    If you have any question or issues, please do not hesitate contacting us. We will be glad to assist you.