Create sub accounts unsuccessful.

  • mlc9
    Asked on August 5, 2016 at 5:58 AM

    I have been trying to create sub accounts to help users view their responses. I have tried using google and yahoo email accounts but fail to receive the invitation email for creating sub accounts. 

  • mlc9
    Replied on August 5, 2016 at 6:12 AM

    Though the emails never came, the shared forms can be seen once the sub account is activated. Thanks anyway.

  • beril JotForm UI Developer
    Replied on August 5, 2016 at 9:07 AM

    When I've checked the email logs of your sub user's account which is derekyuen1998@gmail.com It seems the email, [2016-08-05 06:04:44] SENT to derekyuen1998@gmail.com from noreply@jotform.com via AMAZONSES Create sub accounts unsuccessful Screenshot 20

    Could you please check your spam, trash, and bulk folders? If you find them there, please mark them as not spam in order to not go into the folder anymore.

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