What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Create sub accounts unsuccessful.

    Asked by mlc9 on August 05, 2016 at 05:58 AM

    I have been trying to create sub accounts to help users view their responses. I have tried using google and yahoo email accounts but fail to receive the invitation email for creating sub accounts. 

    create sub responses and email
  • Profile Image

    Answered by mlc9 on August 05, 2016 at 06:12 AM

    Though the emails never came, the shared forms can be seen once the sub account is activated. Thanks anyway.

  • Profile Image
    JotForm Support

    Answered by beril on August 05, 2016 at 09:07 AM

    When I've checked the email logs of your sub user's account which is derekyuen1998@gmail.com It seems the email, [2016-08-05 06:04:44] SENT to derekyuen1998@gmail.com from noreply@jotform.com via AMAZONSES

    Could you please check your spam, trash, and bulk folders? If you find them there, please mark them as not spam in order to not go into the folder anymore.

    If you have any question or issues, please do not hesitate contacting us. We will be glad to assist you.