What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Email validator widget is not working, getting an error that server is down

    Asked by MyUWC on August 05, 2016 at 07:58 AM

    We are loosing customers as a results of this error:

    Error: Failed to send verification mail. It seems that server is down, please try again in a while.

    email verification email validator validator widget server is down
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    JotForm Support

    Answered by Jan on August 05, 2016 at 11:07 AM

    Sorry for the inconvenience. I was able to replicate the issue on my own form.

     

    I will escalate this issue to our developers so that they are aware about the problem. We'll let you know via this thread once an update is available. 

    Thank you for your patience.

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    Answered by dipakprasad on August 07, 2016 at 12:30 PM

    Hi Jan,

    This is very urgent as we have already opened the form for applicant and we are getting very high volume of emails regarding this issue that increased our work load. 

    Please escalate this as high priority. Just couple of days left for the application to be filled.

     

    Thanks,

    Runa

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    JotForm Support

    Answered by Jan on August 07, 2016 at 01:46 PM

    First of all, we apologize again for the inconvenience. This thread is already assigned to one our developers and it is in Urgent priority. I'll ask for an update from our developer about this issue. I can also see that you already opened your own thread.

    Thank you for your patience.

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    Answered by dipakprasad on August 09, 2016 at 10:33 AM

    Looks like it never escalated. Please route it to the service manager ASAP now.

    This is impacting our business.

     

    Thanks,

    Runa

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    JotForm Support

    Answered by Charlie on August 09, 2016 at 11:53 AM

    @dipakprasad

    I see you already have your own thread on this link: https://www.jotform.com/answers/899869. We suggest that you post your follow ups or replies directly there. Your thread has already been escalated and forwarded to our developers to have the problem fixed.

    Unfortunately, the problem on this specific widget is not yet fixed. We will notify our developers assigned on this problem. Apologies for the inconvenience.

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    JotForm Support

    Answered by TitusN on August 10, 2016 at 12:13 AM

    We're sorry for the downtime - the server error has been fixed - and your email verification field will work as expected.