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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    disappearing forms?

    Asked by techknowvision on November 15, 2010 at 01:43 PM

    Hello my name is matt.  I recently started using your service and I am having a strange issue.  I put 2 forms on a site on friday and they worked fine.  But then when I got back monday and checked on it the forms are missing. They webbuilder says the script is still there but the form isnt showing up. 

    the url is: http://www.wawatranslation.com/newsite.

    There are forms on the home page and on the contact page.

    I am using stegrinder 3 to build the site.

    Please let me know as to why this would be happening as soon as possible.

    Thank you

    my email is: matt@techknowvision.com

    MY phone is: 240-529-5389

  • Profile Image

    Answered by careymanz on November 15, 2010 at 02:41 PM

    Hi Matt, I don't work for Jotform, but is your form supposed to be on the page you have mentioned above? Because there is no Jotform script in that code. At least, not that I could find. You can check for yourself...

    Go online and open the page you want to look at with your browser. Choose "View / View Source" from your browser (might be worded a little differently depending on your browser). In that code, you should see something that looks like this:

    <script src="//www.jotform.com/jsform/31815127"></script>

    I couldn't find it on your page. The closest I found was:

    <div id="i43formxmedia" class="i43formxmedia">

    <!-- --> FORM<!-- -->

    Hope that helps! 

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    JotForm Founder

    Answered by aytekin on November 16, 2010 at 02:37 AM

    If someone else also edits your site, maybe they have overwritten your changes? You should probably re-upload files to your site. If you still have problem let us know.