What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Do you store file submissions or do they come as an attachment in email?

    Asked by HDSupplies2010 on August 05, 2016 at 12:15 PM


    I'm using form so my customers can send pictures and videos using my products. Do you store the videos and pictures or do they come to me direct in email?

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    JotForm Support

    Answered by liyam on August 05, 2016 at 02:04 PM

    Hello HDSupplies2010,

    File submissions are stored  in JotForm's servers. There is also a way to copy the files and send it via an attachment but it only has a limit of 15mb file per attachment to the email alert. You can refer to this blog for information: https://www.jotform.com/blog/223-New-Feature-Get-Uploaded-Files-as-Email-Attachments

    Extra Information:

    You may also forward the file submissions to your Google Drive account, Box.net, or Dropbox account. You can find these in the JotForm Apps page here: https://apps.jotform.com/category/file_sharing_and_storage 

    Note: you can also find these apps via the Integration tool when editing your form on the form builder: 





    Feel free to let us know if you have questions or you need assistance.


  • Profile Image

    Answered by HDSupplies2010 on August 05, 2016 at 03:45 PM
    Hi Liyam,
    Thank you for the quick response.
    I'm asking my customers to send me
    pictures and videos using products to put on our blog.
    Is the only video format mpg?
    How large a file can I allow customer to send. For example videos can be
    big files. Is there a limit on storage space?
    How big a file for videos can i allow?
    How big a file for pictures?

    Thank you,
    888-745-7775 x:2
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    Answered by victor on August 05, 2016 at 04:15 PM

    To best answer your question and not get confused with the current. I have moved your question to another thread:


    This will be answered shortly by our support team