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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Require information on upload files (Limit Size and format allowed)

    Asked by HDSupplies2010 on August 05, 2016 at 04:14 PM
    I'm asking my customers to send me
    pictures and videos using products to put on our blog.
    Is the only video format mpg?
    How large a file can I allow customer to send. For example videos can be
    big files. Is there a limit on storage space?
    How big a file for videos can i allow?
    How big a file for pictures?
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    JotForm Support

    Answered by BDAVID on August 05, 2016 at 04:47 PM

    1) You can allow any format you want to, please read this guide: https://www.jotform.com/help/29-Which-file-types-are-allowed-for-the-upload-field 

    2) Here are the details of the max size allowed per file: https://www.jotform.com/help/33-Changing-the-upload-size-limit 

    3) Yes there is, your available space to store files is 100MB. If you need more, you can upgraded to any of our paid plans that best suits your storage needs.

    4) Please refer to the guide provided on point 2:

    JotForm upload max size = 1GB or less per file (use 1048576 value in KB to set the 1GB limit)

    JotForm maximum number of files = Recommended value is up to 25 files per request (submission).

    Let us know if you have more questions.