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    Seller accepts encrypted website payments only error message on my form

    Asked by gawd_sunflower on August 05, 2016 at 05:12 PM

    Good Afternoon

    I have one form that has been working for a year for the GC Fair Parade form and now today I am trying to set the GC Fair Membership and I keep getting a PayPal error.

     

    The seller accepts encrypted website payments only. You cannot pay the seller through un-encrypted buttons. Please contact your seller for more details.

     

    Can you tell me what I might be doing wrong? I really want to take this site live today but I can't until I figure this out.

     

    Thanks

    Caryn

     

    PARADE URL http://www.gcfair.org/fe-fair-parade-registration.php

    if I embed the jotform code into me website rather than running on your url. That doesn't make sense but its the only thing I see different.

    Thanks

    Caryn

    Page URL:
    http://form.jotform.us/form/41105950271143

    Screenshot
    JotForm paypal error different site
  • Profile Image
    JotForm Support

    Answered by Kiran on August 05, 2016 at 05:24 PM

    It seems that the issue is related to the PayPal account. 

    Please turn off Encrypted Website Payments by following these instructions:

    1. Log in to your PayPal account

    2. Click Profile

    3. Click My Selling Tools. 

    4. Under Selling online, locate Website Preferences and click Update

    5. In the Encrypted Website Payments section, select Off

    6. Click Save

    Let us know how it goes. Let us know if you need any further assistance. We will be happy to assist.  

  • Profile Image

    Answered by gawd_sunflower on August 05, 2016 at 05:46 PM
    Thank you – it worked perfectly.
    Caryn
    Caryn Maus
    Chief Pollinator
    Gruene Acres Web Design LLC
    “We’re Bloomin’ with Ideas!”
    O: 830-899-2901
    E: sunflower@grueneacreswebdesign.com
    Confidentiality Notice: the information contained in this email and any attachments may be legally privileged and confidential. If you are not an intended recipient, you are hereby notified that any dissemination, distribution, or copying of this e-mail is strictly prohibited. If you have received this e-mail in error, please notify the sender and permanently delete the e-mail and any attachments immediately. You should not retain, copy or use this e-mail or any attachments for any purpose, nor disclose all or any part of the contents to any other person.
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  • Profile Image
    JotForm Support

    Answered by Kiran on August 05, 2016 at 06:05 PM

    Great! Glad to see that the issue is now resolved for you. Please do not hesitate to get back to us if you need any further assistance. We will be happy to help. 

    Thank you for using JotForm!