What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Not getting emails from registration form

    Asked by mikem123 on August 05, 2016 at 05:19 PM

    Last week I contacted Jotform to report that my registration page was not working.  When people go to my website (www.caribbeanshipper.com) to register or send me a message on my contact us page I do not get the information forwarded to my email address (mike@caribbeanshipper.com).


    After contacting jotform last week I was told it was fixed yet I'm still not getting the info...  HELP!!!!!



    Mike Macool


    Page URL:

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    JotForm Support

    Answered by Mike on August 05, 2016 at 05:43 PM

    It looks like that your spam protection rejected the email notification once again.

    There is a chance that your form title is considered as spammy. 

    I would like to suggest replacing the {form_title} in your email subject and email body with something neutral. Please see the next animation.

    Thank you.