Intelligent auto responses

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    cwmn
    Asked on August 07, 2016 at 05:33 PM

    I have a form where people answer a pull down question selecting a level A, B or C. Is there any way the response to them can have different instructions depending on the level they selected?

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    jonathan
    Answered on August 07, 2016 at 06:40 PM

    Hi,

    You can achieve this using the conditional email feature of the form.

    Review this user guide: How-to-Send-Email-Based-on-Selection

    Using condition logic, you can setup an intelligent auto response email to the end-users base on their response/answer on a question on your form.

    Hope this help. Let us know if you need further assistance.

     

     

     

     

  • Profile Image
    cwmn
    Answered on August 07, 2016 at 06:47 PM

    great I will give this a try. So even though the email is going to a name submitted on the form I can set up responses to that email, one for each level and use the logic to send the one that applies, correct?

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    jonathan
    Answered on August 07, 2016 at 07:01 PM

    Yes. You can easily create a totally different email template/message for each selected response(level) from the form.

    Example: 

     

    Each email response uses a different email template

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    Let us know if you need further assistance.