What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I have created a form for people to pay for tickets with paypal but it is not working?

    Asked by Caroline Kelly on August 08, 2016 at 04:46 AM
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    JotForm Support

    Answered by EltonCris on August 08, 2016 at 06:00 AM

    Hello Caroline,

    You have entered incorrect Paypal account on the Payment payment field. That's the reason why your form is not working when redirected to Paypal. You should enter your Paypal email address on the Paypal Account box if you have a personal Paypal account.

    Here's how:

    1. Click the Paypal payment field in your form, then click the Magic Wand icon to open the payment wizard.

    2. On the payment wizard, enter your Paypal Account/Email.

    Hope this helps!